Legal information

“It is my responsibility to point out that my work as writer, teacher and facilitator represents my personal expression of my Spiritual beliefs and practices and presents myinterpretation of the knowledge and understanding I have gained over many years and in the information pages information from many sources is represented to give as balanced a view as possible from which the individual can formulate their own opinions and beliefs. Any advice or guidance I give on these pages should be followed only if an individual chooses to do so of their own free will and I acknowledge and honour each person’s right to discern if they wish to embrace within their lives the things I offer, or not.”
Tina May
I willingly make this statement to uphold the legal requirement of the Consumer Protection Regulations (2007) that incorporates an “Unfair Commercial Practices Directive”, which means that from 2008 all Mediums, Healers, Psychics and any other Spiritual services will become subject to consumer law.


The meanings and uses given are derived from personal experience and from that of many other practitioners and authorities on the subject. This does not take the place of medical advice and diagnosis. Your medical practitioner should be advised that you are also undergoing holistic therapy assistance as a matter of courtesy. Of course, some medical practitioners are more open to this work than others but it is important that everyone assisting you with your health and well-being work together as far as possible.

Please feel free to contact me if you would like further assistance in this regard.


Many of the items on sale on this site are irregular in shape (particularly crystals) and sizes given are approximate but I aim to be as accurate as possible to give a fair representation of the item.


Any information provided through this site is kept under the provisions of the Data Protection Act and used only in connection with transactions between yourself and the site owner. No details are passed on to anyone else.



To Purchase from this site and for site registration, requires the use of safe cookies. These are required for any site to allow purchases or login features. Therefore accepting our terms and conditions includes acceptance of our Privacy Policy, including our Cookie Use. For more details on this please review our Privacy Policy


No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are despatched by the Seller.


The price payable shall be that displayed at the time of ordering. No additional charges are added.
All Prices are Displayed in GBP UK Pounds. All Orders are paid in GBP UK Pounds. A Currency Convertor is available on every product page and at the basket page, prior to checkout.


Our Standard Delivery period to the UK is 3-10 days from time of order.
Delivery Options. – We provide customers with speed related delivery options via Express and Standard delivery services.
Our Promise is to the standard of service and not to a given specific carriers service, an Express Delivery may not be routed through a specific service, but may be routed through a service of equal value to the service chosen or better. Ie UPS, DHL, Fedfex, RM Special Delivery, etc. depending the Best option available at the time of dispatch. In addition – The Standard Delivery option is subject to a service upgrade at the discretion of the dispatch dept. For Instance if the Value, Fragility or weight of the order becomes a factor then we will send the order by the best Express service available at NO EXTRA COST.
If the Customer requires an Exact Service from Either UPS of Royal Mail. Then a Note is required to made in the “Additional Delivery Information Field” located under the customers address details section on the “Check Out Page”
Customers should note the Following: Regardless of customer request, We may require a Delivery Signature. Delivery Requests such as: Leave in Porch, Leave in Bin, cannot be acted on.

Delivery Charges

CrystalMaster uses Royal Mail our delivery charges are in accordance with their standard rates plus Packaging charges.
All Delivery Services are governed by the Carrier concerned – we shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.
Scales of charges are provided on the Delivery Information Page.


Payment by cash, cheque or credit card is due at the time of order. Credit accounts are not provided. If any payment or part thereof is not received by the Seller by the due date, the Seller shall be entitled to charge interest on the outstanding amount at the rate of 2% per calendar month. Goods remain the property of CrystalMaster until fully paid for.

Cancellation of Order

The Customer has the right to cancel any standard item order at any time before, the items are dispatched. After that time, cancellation is not possible, but returns and refunds process can take place. Cancelled orders will incur NO Charges.
Exception to Cancellation Right – can only be waived by the buyer and may be requested if bespoke, or special orders are requested. In such an instant, the customer will contacted directly prior this right being waived, and a confirmation email will be obtain from the buyer. This aspect cannot be enforced without the expressed confirmed agreement of the buyer.

Refunds Policy

Items can be returned within 14 days for a full goods value refund. Returned items will be checked. We will not be responsible for any return costs in this situation. You must notify in writing within 14 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 14 days of receipt of returned goods.
Any goods returned after the 14 day period, if accepted may be will be subject to a 30% restocking fee. We must be able to resell goods in as “new condition”. Any goods where packaging has been damaged and therefore rendered un-resalable will not be refunded. Please make sure you have purchased the correct item for your needs before opening any packaging.


Products sold by CrystalMaster are guaranteed against defects in material and workmanship for a period of one year. Please note we cannot accept responsibility for damage resulting from misuse.

Returned Goods

Notification of damage of wrongly shipped goods or incompletely shipped goods must be made within 14 days of delivery. Any claim made outside of 14 days will not be accepted. Returned goods must be in resalable condition and in their original packaging. Want to know the Returns Process?

Damaged Returns

The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer.
The Seller’s failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.

Legal Liability

The contracts from the sales of goods by CrystalMaster shall be subject to and governed by English law.
Liability of CrystalMaster shall in no circumstance exceed the original value of the price charged for the goods. CrystalMaster cannot accept liability for injury or negative consequence of using the products it sells.

Legal Entity is a trading style of Christina May


All crystal or herbal associations, healing uses, magical uses and metaphysical or other definitions are provided as a means to educate the user, and do not imply a guarantee of effect. Those suffering from illness should consult with their General Practitioner in the first instance.
Acceptance of terms
By placing an order with CrystalMaster the buyer is agreeing to be bound by our terms and conditions.
This does not affect your statutory rights as a customer.

Content & Copy

Copyright ©2016 CrystalMaster
All descriptions, images and content of this website belong to CrystalMaster or are permitted to be used and must not be used without prior consent. In particular the Elemental Spiral symbol is specifically copyright and the property of Christina May and must not be used without specific permissions. In the event that any of the images within this site belong to another party (every effort has been made to ensure that this is not the case but such information may not have been found) please contact us and the image will either be credited to the owner or removed as appropriate.